Recall notice

Explained

When an economic operator recalls a product, it informs every affected consumer it can identify directly and without undue delay (Art. 35(1) GPSR). Where it cannot reach all of them, it disseminates a clear and visible recall notice through other appropriate channels, such as its website, social media or points of sale (Art. 35(4)). Article 36(2) lists the elements: the headline "Product safety recall", a description of the product with picture, name, brand and identification numbers, the hazard without words such as "voluntary" or "precautionary", what consumers should do, starting with stopping use, the remedies under Article 37 and a free telephone number or interactive online service. Implementing Regulation (EU) 2024/1435 lays down a template.