How does a recall work under the GPSR?
As of · sourced from primary law · not legal advice · Auf Deutsch lesen
This English version was prepared with AI from the German page. No native speaker or lawyer has read it. Found a mistake? Write to office@proofpass.eu.
The short answer
You inform affected customers directly where you know them. Where that is not possible, you publish a visible recall notice headed “Product safety recall”. A Commission template (Implementing Regulation (EU) 2024/1435) is available; using it is not mandatory. The notice must be easy to find for those affected.
Art. 35 and 36 GPSR (Regulation (EU) 2023/988); Implementing Regulation (EU) 2024/1435
In detail
A recall starts with a safety problem. Before it, there is usually a report to the authority and an assessment of the risk. The recall itself has to reach customers and give them a clear instruction.
If you have registered customers, you write to them personally. If you sell anonymously to consumers, you rely on a notice in the shop and on the marketplace page.
The template of the Implementing Regulation helps with structure. The wording remains your responsibility, not the template’s.
What to do
- Assess the risk and stop sales.
- Report the case if it is an accident or a serious risk.
- Write to known customers directly.
- Otherwise publish a visible recall notice headed “Product safety recall”.
Sources
As of 31 October 2026. The legal text in force prevails. This page is not legal advice; sources are given above.